August 23rd, 2020 
Hello,
You will need to research a little bit about ING bank (www.ing.com) to answer the 2 questions. Keep in mind that ING is in a changing environment and in a time of digital transformation.
See attached .doc for more information about the assignment. The 2 questions to answer are:
1) “What advantages and disadvantages can you identify from the operational strategy that ING has implemented (within their banking sector)?”
**This question you can answer in “bullet point” style. It does not need to be “paragraph style”**
2) “Argue whether is possible or not to digitize all banking products.”
Focus on clear and concrete criteria whether it is possible to digitize all banking products or not.
**This question DOES need to be paragraphs. It should be a minimum 1.5 pages to maximum 2 pages . Calibri 12, 1.5 spacing **
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